History of the Hotel Industry's Service Innovations
Working as a copywriter and editor for a service company who provides online support for accommodation providers (hotels, resorts, B&Bs, condotels, etc.) all over the world has me on the constant lookout for travel-related information and industry news.
In this infographic, we see an easily digestible history of the hotel services--considered innovations way back when they were first offered--that we now come to expect as standard. However, as one commenter from the original source site noted, there hasn't been a standard service since 1974 when the first mini-bar was introduced in a Hong Kong hotel.
Source: CNN |
This infographic forgot one more thing, though, even before the tablet control--which I can safely classify as a non-standard still--iPod docks in rooms. Well, maybe they didn't want to promote any brand names that's why they left it out. But I do believe this is an "innovation" service, so to speak.
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